What is a specialty pharmacy?
A specialty pharmacy is a drug store that sells certain medicines in shots, pills, and liquids. These medicines are specially made for you. They are usually more expensive, carefully handled and stored safely. They are not usually available at regular drug stores. Sometimes these medicines have side effects that must be watched closely. We will help you and your doctor do that.
Should I take all of my medicines?
Always do what your doctor says about your medicine, the amount you should take and for how long. This is very important. Some medicines make you feel different than normal or are hard to take. Call us if this is a problem. Also call us if you have questions about how much medicine you are supposed to take. Or you can check with your doctor or health-care provider.
We will call you when it is time to refill your medicine. It will be sent to your home at least a week before you run out. If you are planning a vacation and need your medicine sooner, please call and let us know and we can work with you and your insurance company to get you your medicines. If you have run out of your medicines, we are able to get them to you as soon as two days (1 day to order it and 1 day to ship it). If that is not sufficient, we will do what we can to get you what you need including transferring your prescription to a pharmacy closer to you if that is what you need. During this call, we ask you if you are taking the medicine the way your doctor wants you to take it. We will also ask you how you feel after taking your medicine. If you are having a hard time, we can help. We are also able to help you with your insurance benefits to get you medicine.
How long does it take to get my medicine?
Medicines are sent to you within two days after your doctor tells us what you need. Dottie’s Pharmacy also has other things you might need when taking your medicine. These include needles, syringes, and alcohol swabs.
Why Does my Medicine Look Different?
Sometimes your insurance company may change the medicines they cover for your health condition. Dottie’s Pharmacy will try and find the same medication from a different manufacturer or an alternative medication (approved by your doctor) that your insurance company will cover so you can continue your treatment. When this happens, the Pharmacist will inform you of any changes in the way the medicine looks, how to take it and any questions you may have to ensure your treatment continues appropriately.
Can You Deliver My Medication?
Yes! Dottie’s Pharmacy will schedule your medication to be delivered at an approved location of your choice. We will send your medicine to your home, doctor’s office, or any other approved place. You also have the choice to pick up your medication at our pharmacy located at 325 Folly Road in Charleston, S.C.
If your medicine requires special handling or refrigeration, we will make sure it is packaged properly. If there is a problem, call us at Dottie’s Pharmacy without delay.
What Happens If I Can’t Afford My Medication?
At Dottie’s Pharmacy we understand that the cost of specialty medication can be very expensive. Our expert staff has experience working with insurance plans, manufacturer copay cards and several organizations that help pay for medication if you cannot afford it. We are here to help you find the resources you need.
What if You Don’t Carry My Medicine?
If we don’t have your medicine, we will work with you and another store to get what you need. If you want your prescription transferred, contact your doctor or your health-care coordinator and tell them. They will tell us where to transfer your prescription.
Can You Help Me Even If You Are Not In My Network?
Yes. Your prescription plan might require that you use another specialty pharmacy that is in your plan’s network. If so, Dottie’s Pharmacy will send your prescription directly to that pharmacy, and someone there will contact you.
If you need your prescription transferred to another pharmacy or healthcare facility (for example: health related reasons or vacation) we will assist you, let us know where the prescription needs to go, and we will ensure it gets there.
