PATIENT ADVOCACY

PATIENT ADVOCACY

Pharmacist assistance

Dottie’s Pharmacy clinical pharmacists are specially trained on the medication you are taking, and they are here to answer your questions about your care plan. Please call Dottie’s Pharmacy clinical pharmacist if you have any questions regarding your treatment. In the case of an emergency, call 911.

A licensed pharmacist is available 24 hours a day, 7 days a week, for any urgent needs relating to your medication. After normal business hours, please leave your contact information with our after-hours answering service, and the pharmacist on-call will promptly return your call.

Consumer advocacy support

Dottie’s Pharmacy is here to serve you and assist you in any way we can to help you manage your health and compliance with your medication therapy. Any time you have a question or problem please contact us immediately and let us try to resolve this situation.

Patient issues and concerns

If you have any concerns about your medications, services received, delivery or other issues, please call a member of our specialty pharmacy team at 1-888-862-3166. We would be glad to assist you.

Returned goods policy

South Carolina State Board of Pharmacy Regulations forbids the resale or reuse of a prescription item that was previously dispensed. As a result, no credit can be issued for any unused or excess products. Dottie’s Pharmacy’s staff will arrange a return and reship of medication if your medication or supplies are defective.

Disposal of medication, supplies and equipment

Once medication has been opened and supplies have been delivered to your home, Dottie’s Pharmacy cannot reuse them. Dispose all medication after is has expired by ……. Keep the supplies you may be able to use in the home and dispose of the rest. If you have questions about disposal, please call 1-888-862-3166. We will be happy to assist you.

Medication substitution protocols

Whenever possible, Dottie’s Pharmacy will substitute a lower-cost generic medication for a brand-name medication unless you or your prescriber has asked for a specific brand-name drug. This may occur for new prescriptions, refills, therapeutic changes and prescription transfers.

Medication order status and delays

You can call Dottie’s Pharmacy regarding the current status of your prescription. If your medication is delayed, a Dottie’s Pharmacy staff member will call you to provide assistance.

Drug recalls

Dottie’s Pharmacy follows the drug recall guidelines created by the FDA, drug manufacturers, drug distributors, and/or state and federal regulatory agencies. Dottie’s Pharmacy will contact you and your prescriber in the event of an FDA Class I recall. For lesser recalls, Dottie’s Pharmacy will contact your prescriber or your health plan.

Regulatory changes

If state or federal regulations change the way we provide your care, Dottie’s Pharmacy will notify you of the change and our plan of care.

Emergency Phone Numbers

Dottie’s Pharmacy: 1-888-862-3166
Poison control: 1-800-222-1222
If you are unable to contact Dottie’s Pharmacy in an emergency, please call 911 and ask for assistance.