FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is a specialty pharmacy?

A specialty pharmacy provides injectable, oral and infused medications. These complex and costly medications usually require special storage and handling and may not be readily available at your local pharmacy. Sometimes, these medications have side effects that require monitoring by a trained pharmacist or nurse. Dottie’s Pharmacy focuses on providing these medications while offering excellent customer service and clinical support to you and your caregivers.

How important is it to take all of my medication?

Following your prescriber’s instructions for both the amount of the medication you should take (for example, 20ml once a day) and the length of time you should take it (for example, every day for 3 months) is the best thing you can do to ensure a successful course of treatment. We understand that some medications may have unpleasant side effects or may be difficult to administer. Therefore, our pharmacists and nurses are available to offer practical advice about dealing with these issues or to contact your prescriber about the medical management of these side effects.

How do I order a refill?

A Dottie’s Pharmacy representative will call you to schedule your delivery at least a week before your next refill. During this call, he or she will confirm that you are still taking the medication, that your prescriber has not changed the dose, and that you are not having any unmanageable side effects. A Dottie’s Pharmacy representative will also be available to help you with any benefits or things that otherwise be limited by benefit design in order to ensure access to the types of drug therapy needed.

How long does it take to receive my medication?

Medications are usually shipped with expedited delivery within 24 to 48 hours after we receive your complete prescription. Dottie’s Pharmacy will provide any additional supplies you need for administering your medication, such as needles, syringes and alcohol swabs.

What if I have questions about my medications and want to access a Dottie’s Pharmacy specialty pharmacy program representative?

At Dottie’s Pharmacy, we have a team of pharmacists and nurses to answer your specialty pharmacy program questions through the toll-free number 1-855-287-7888. A licensed pharmacist is available 24 hours a day, 7 days week. He or she can help you if you have an urgent need relating to your medication. Please leave your contact information with our after-hours answering service, and the pharmacist on-call will promptly return your call.